FAQs
Find answers to our most frequently asked questions.
About
What is TrulyRx?
TrulyRx stands as your all-encompassing health and wellness partner, addressing a wide spectrum of conditions. Our platform facilitates virtual medical consultations and ensures the delivery of high-quality, affordable prescription treatments within the comfort of your home. While specializing in conditions that may cause patient discomfort, TrulyRx extends its services to acute, subacute, and chronic disease care. Our team of US-based doctors conducts comprehensive patient evaluations and prescribes suitable medication therapies. TrulyRx envisions extending accessible, top-tier healthcare solutions to individuals and communities across multiple states. With an expanding range of services, we ensure comprehensive care regardless of insurance coverage, all at a fraction of competitors’ costs. Explore TrulyRx’ offerings and firsthand experience our swift, complimentary shipping and unmatched online convenience.
What is the TrulyRx process?
To start, choose the therapy you want, click the ''Add To Cart'' button and follow the onscreen instructions to complete your order.
How much does TrulyRx cost?
Medication pricing on TrulyRx depends on the specific prescription. If your medication is suitable, you can access it directly through the TrulyRx platform at significantly reduced rates compared to most online providers—and often at a lower cost than your local pharmacy. Our goal is to ensure you receive the treatment you need at the most affordable price, without compromising on quality or convenience
Other
Can I use my health insurance?
We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. TrulyRx has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.
Is it legal to prescribe medications online?
Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.
Can I use my local pharmacy?
Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the cheapest pricing and most convenient option will be through TrulyRx’s network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.
Which pharmacies are you affiliated with?
The following pharmacies may fill your prescription based on the therapy and medication
Manifest Pharmacy
1018 S. Batesville Road
Greer, SC 29650
Tel: 888-770-4009
Monday-Friday 8:00am-5:00pm EST
RX Compounding Store
8950 SW 74th Court
Suite 101, Miami, Florida 33156
Tel: 801-477-9444
Monday-Friday 9:00am-5:00pm EST
Who is your provider network?
We use MD Integrations https://mdintegrations.com/
What doctor network are you affiliated with?
When will I be charged for my medication?
You will be billed for your medication when the medication is shipped based on the treatment plan you select.
Is my information safe?
Yes. We take protecting your information seriously. Please read our Privacy Policy for details.
How old do I have to be to use TrulyRx?
We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.
If I’m having an emergency, what should I do?
In case of an emergency please call 9-1-1.
Why do I need to submit a copy of my photo ID and take a picture of myself?
State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.
Ordering
Where does TrulyRx offer service?
TrulyRx currently provides services within the United States. However, availability may vary depending on the specific therapy and medication prescribed, as certain state regulations apply. Any such restrictions will be clearly disclosed and confirmed during the intake process.
For patients located in the following states, the assigned physicians are:
- California: Dr. Jeffrey Shellenberger (License C160558)
- Massachusetts: Dr. Jeffrey Shellenberger (License 290752)
- Rhode Island: Dr. Marc Serota (License MD17024)
- Vermont: Dr. Jeffrey Shellenberger (License 042.0015585-COMP)
Do I need to sign for my order?
No. Your medication will ship via Rush No-Contact delivery, a signature is not required.
How do I change my credit card?
You can change your method of payment at any time. Login to your TrulyRx account and follow the prompts.
What if I have a problem with my order or my account?
Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.
How long will it take to get my medication?
Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.
How can I change my shipping address?
Login to your TrulyRx account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.
When will I be charged for my medication?
You will be billed for your medication when the medication is shipped based on the treatment plan you select.
Returns
How do I reorder or cancel?
Login to your TrulyRx account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.
Can I return my medications once I receive them?
Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.
